Effective Nov 29, 2025 · Terms & Conditions

Privacy Policy – Boroondara Hard Rubbish Rehome (BHRR)

Boroondara Hard Rubbish Rehome (BHRR) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We collect personal information that you choose to provide to us, including:

  • Name

  • Email address

  • Phone number

  • Any details you include when submitting an enquiry or message

We do not collect personal information unless you voluntarily provide it.

2. How We Collect Personal Information

We collect your personal information in several ways:

  • When you contact us through our website contact form

  • When you communicate with us via email, phone, or social media

  • When you engage with BHRR through community activities or membership

  • From publicly available sources where appropriate

  • From third parties, but only where you would reasonably expect it

When you submit our website’s contact form, your information is securely transmitted to our internal email system so we can respond.

3. Why We Collect Personal Information

We collect personal information for purposes including:

  • Responding to enquiries

  • Providing community updates and information

  • Managing participation in BHRR programs or activities

  • Administrative and operational needs

  • Sending newsletters or communications you have opted into

We may also use your information for secondary purposes directly related to the primary purpose, where you would reasonably expect such use.

You may opt out of receiving communications from us at any time by contacting us.

4. Sensitive Information

Sensitive information (e.g., health details, political opinions, religious beliefs) will only be collected if:

  • You provide it voluntarily

  • It is directly relevant to your enquiry or participation; or

  • Required or authorised by law

We do not collect sensitive information unless necessary.

5. Disclosure of Personal Information

We may disclose your personal information:

  • With your consent

  • To service providers who assist us in website or communication operations

  • Where required or authorised by law

We do not sell, trade, or rent personal information.

6. Security of Personal Information

We take reasonable steps to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access, modification, or disclosure

When the information we hold is no longer required, we will take reasonable steps to destroy or permanently de‑identify it. Some information may be retained for legal or administrative record‑keeping purposes.

7. Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

We may require proof of identity before releasing information.
There is no fee for making an access request, though an administrative fee may apply for providing copies.

8. Maintaining Accurate Information

We aim to keep your personal information accurate and up to date.
If you believe any information we hold is incorrect, please notify us so we can update our records.

9. Policy Updates

This Privacy Policy may be updated periodically. The most recent version will always be available on our website.

10. Contact Us – Privacy Enquiries or Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us:

Email: Boroondarahardrubbishrehome@gmail.com

We will respond to your enquiry as soon as reasonably possible.